One of the last things a small businesses wants is appear small and incapable of doing what a big business can do. Sure, some small businesses don’t want to become a behemoth with tens of thousands of employees, but all small businesses want to assure their customers that they are professional and able to handle everything that a big business can. One way small businesses can portray that big business image is with small business phone answering.
Small business phone answering, also known as a live receptionist or a virtual receptionist, is a person who handles all phone calls directed toward your and your business. This person isn’t based at your headquarters, but acts as a representative of you business. The virtual receptionist will screen calls, take messages, forward calls, schedule appointments, and process orders. Depending on the size of your small business, all that can be a lot for one live receptionist, so with Allied Offices you can have up to five virtual receptionists who can handle all of those tasks. This leaves you the chance to focus on your core business, instead of worrying about answering the phone.
Small business phone answering creates that big business image by streamlining your communications and having someone representing your business that is knowledgeable, personable, and organized. Never again would have to deal with a customer calling your cell phone while you are on the business line speaking with another customer. Never again would a customer have to leave a voicemail, or simply have the phone ring. A virtual receptionist will always be there to answer the phone and to handle the call appropriately.
Small business phone answering will also improve your bottom line in the long run. A live receptionist can process additional orders for you, and costs less than a traditional receptionist. Since this person also portrays that big business image, you end up with more people interested in becoming customers, and more of them can now become customers because someone is there to make that happen. A live receptionist can also help with customer service, working with unsatisfied customers and possibly retaining them and customers for your business (instead of a competitor).
Implementing small business phone answering may not seem like a huge change, or something that can make a big difference to your business. But, think of small business phone answering as adding one more person to the team, and having one more person on the team can make a lot of difference. If a big business is what you want, then a virtual receptionist could be the solution to make that happen.