Allied Offices Accreditation Program

Plaza Offices Center

Allied Offices reviewed the Plaza Offices Center in Las Vegas for the highest of executive suite standards. Our reviewers looked at several factors and graded the Plaza Offices Center according to each factor.

Review Process

Interview Staff

Our reviewers interview the staff of the executive suite. This includes the manager and any other staff available to us.

Speak to Clients

We speak to a few of the customers of the executive suite to gain insights from a customer's point of view.

 

Verify Information

All informaiton that we obtain is verified and fact checked before being published.

Availability of Staff

The Plaza Offices Center has an overall impressive staff with impeccable availability. The office is open from 8:30 - 5:00 pm PST from Monday - Friday, closed only on the major holidays. They have never had to close early unexpectedly. The office manager is very accessible. Everytime we called in she was available to speak with us. The receptionists who answer the calls were friendly and helpful.

Criteria that we considered:

Was the office ever closed early
Is there a designated manager for customer service issues
Do you get a live person when you call the office

Fair and Streamlined Billing Process

The Plaza Offices Center sends monthly invoices on the 1st of every month. All invoices are delivered by email. The account department uses a combination of Quickbooks and Salesforce to generate charges and create invoices. Clients are generally happy with the billing procedures and were happy with the turn around time to dispute any charges.

Criteria that we considered:

Account software used
Systematic process for invoicing
Consistency throughout the billing process
Dispute resolution process

Look and Feel of Office Locations

The Plaza Offices Center is located in a class-A building. The office is miantained by a 3rd party janitor service that comes 5 nights per week. Clients are overall happy with the cleanliness of the facility and had no negative feedback. The office was built 10 years ago and has sinse been renovated. The carpets have been replaced and hallways painted.

Criteria that we considered:

How often does the janitor clean
What is the classification of the building
Last renovation

Customer Feedback

We spoke to 5 office tenants at the Plaza Offices Center. All 5 were extremely happy with the location and were planning on renewing their next term. We found two bad reviews on the internet who seemed to be from customers of one of the tenants and did not apply to the executive suite staff.

Criteria that we considered:

Customer feedback on the internet
Customers we spoke with